September 2013

Q & A with Laura Hamilton: States should wait to evaluate teachers under Common Core

New Common Core aligned tests are sure to have an effect on how teachers are rated now that teacher evaluations in many states are tied to their students’ test scores. The Common Core standards in math and English emphasize greater critical thinking skills and non-fiction reading, and some districts in places like New York and […]

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Education industry ranks #1 in customer satisfaction

Sam Boonin is the vice president of products at Zendesk, a software company that collects online inquiries from customers and turns them into support tickets. Zendesk’s software is used by more than 30,000 companies and institutions, from Sony and Adobe to Twitter and Groupon. And so Boonin decided to sift through the customer satisfaction surveys […]

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